Return, Cancellation and Refund Policy

This Return Policy covers the buyer against ‘damaged’, ‘defective’ and ‘not as described’ products.

For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy

Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product's packaging is not damaged or tampered.

 - Products That Can't Be Returned

Undelivered Products, Customer Return Products, Auctioned Items, Overstock Products, Mixed Products Box/Bundle, Parcel Box, Liquidation stock lot items and Mixed Joblot are not eligible for returns and refunds.
Products marked as "non-returnable" , "No Returns Applicable" on the product detail page cannot be returned.

Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

All products listed under a particular category may not have the same returns policy. Do refer to the respective product's exact applicable return policy on the product page.

Return Request should be raised within 2 to 10 days depending upon the category of Product(which are described below).

 - Clothing : 7 days from the date of delivery of shipment

 - Food-FMCG : 3 days from the date of delivery of shipment

 - IT : 2 days from the date of delivery of shipment

 - Phones : 2 days from the date of delivery of shipment

 - VAS : 2 days from the date of delivery of shipment

 - Accessories and Consumer Electronics : 24 Hours from the date of delivery of shipment

 - Home and Kitchen : 7 days from the date of delivery of shipment

 - Footwear : 14 days from the date of delivery of shipment

 - Toys and Baby care : 7 days from the date of delivery of shipment

 - Stationary and Office Supply : 7 days from the date of delivery of shipment

Any Products that are covered under the warranty provided by the Seller (as displayed on the description of the product listing available on the Platform), you may raise a Return Request within the warranty period provided by the Seller.

Return is provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or full/partial refund is offered by the respective sellers to you.

Replacement Policy for selective Products/Parcel Box Products:

This policy shall be applicable only if the product/parcel box was bought when this policy was applicable to the product.  It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.

A replacement will be provided only if the product is delivered in defective/damaged condition and you raise return request within the time frame mentioned on the respective product page description.

In case of Parcel Box/Combo, A replacement will be provided only to the affected item and not the entire parcel box/combo. Products may be eligible for replacement only if the exact same item is available in the stock and if the exact same item is not available in the stock, We may provide similar product.

If your return request is accepted, We'll provide you the address to which you'll have to ship the affected product in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

Return will be processed only if:

• it is determined that the product was not damaged while in your possession;
• the product is not different from what was shipped to you;
• the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

Refund Policy for COD Advance Payment(COD Pre-pay):

This policy applicable to COD Advance Payment(Partial Advance Payment) or COD Pre-pay Orders. COD Pre-pay amount is not refundable if Customer cancels the confirmed order.

In some cases When our courier partner refuses to take any of particular COD Order, in that case COD Order will be converted to pre-paid order and Customer will have to pay remaining amount. If customer demands refund for COD to prepaid converted order, COD Advance Payment or Pre-pay amount is not refundable if order is already confirmed. COD Pre-pay amount is only refundable if order is in Pending status.

COD Pre-pay Amount is Refundable  if --

• Order is in Pending status;
• Order is cancelled by seller;
• Order Products has return/refund policy applicable.

How to raise Return Request:

To raise your Return Request, please follow the below process:

 -> Open the bhomo.com Website/app;

 -> Click on My Account > Purchase History and note down order ID,

 -> Go to "Support Ticket > Create Ticket",

 -> Fill in all the information step by step, upload the supporting documents/ proof and click on "Send Ticket".

The exchange and replacement will be subject to availability of the stock.

Note: Your Return request may be cancelled in-case you submit more than one request for the same order.

Your Return Request may have been rejected because of following reasons:

 - supportive documents are insufficient, or you are unable to provide sufficient proof in support of your claim;

 - Return Request was not initiated within the Timelines mentioned in the Returns Policy (for Buyer(s));

 - you do not respond to the inquiry calls and/or calls made by us to procure missing documentation and information from your end; and/or

 - you misuse the Platform basis our deciding criteria or are found to be in non-compliance of the Terms and policies applicable to you.

Following are the supporting documents/ proof required to be submitted with the Return Request:

These documents/ proof in support of your claim may include without limitation:

 a. Images of the Product(s) indicating the issue in the Product/ shipment delivered. The images need to capture the following:

The shipping label with Order ID,

Order details,

Packed shipment,

Issue observed by you in the Product,

Damages to the Product, and/or

the IMEI number (in case the Product is a mobile phone).

 b. Unboxing/ normal video clip indicating the issues in the Product/ shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the Product, damages in the Product, IMEI number (in case of mobile phones), any tampering with the outer box etc., and/ or

 c. Copy of bill of the Products received.

Please take note that we are not responsible for issues such as quality or functionality related issues or manufacturing defects in the Products with respect to branded Products and this Policy shall not be applicable to any such related issues. For any such issues, you will need to contact the brand or its authorized service centre directly.

We will endeavor to respond to your Return Request within 2-10 days from the date of receipt of your Return Request. If we require any further information or clarification from your end, we may call/ Email you on the phone number/mobile number or Register Email id with which you have registered on the Platform.

The damage conditions for the refurbished products shall be as provided on the product page.

 - Refund Duration and Mode

For any products for which a refund is to be given, the refund will be processed(within 1 to 2 weeks) in the original mode of payment or customer bank account or UPI address, once the returned product has been received, inspected and verified by the seller.

 - Order Cancellation Request Information